1. Introduction
Welcome to br99. This Privacy Policy explains how br99 ("we", "us", or "our") collects, uses, stores, and protects the personal information of users ("you" or "your") who access and use our online casino and sports betting services at https://br99.lat. This policy applies to all players registered on br99, including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and all other regions of Bangladesh.
By registering an account, using any feature of br99, or simply browsing our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree to this policy, please refrain from using br99's services. This site is intended for adults aged 21 and above only.
2. Information We Collect
To provide a secure, fair, and personalised gaming and betting experience on br99, we collect several categories of personal and non-personal information. This information is gathered during account registration, platform use, and through technical means as you interact with our services.
- Identity information: full name, date of birth, nationality, and a copy of a government-issued photo ID for account verification (KYC).
- Contact information: email address, mobile phone number (commonly linked to your bKash or Nagad account), and physical address in Bangladesh.
- Financial information: deposit and withdrawal transaction records, preferred payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and account balance history.
- Gameplay data: betting history, game sessions, wagering patterns, bonus claims, and sports predictions (e.g., BPL, IPL, T20, cricket matches).
- Technical data: IP address, device type, operating system, browser type, session timestamps, cookies, and approximate geographic location derived from your IP.
We collect only information that is necessary and proportionate to the services we provide. We do not collect data from users we know to be under 21 years of age, and any account found to belong to a minor will be immediately suspended pending investigation.
3. How We Use Your Information
The personal information collected by br99 is used for clearly defined purposes that are all directly connected to operating a safe, compliant, and high-quality online gaming platform for Bangladeshi players.
We will never use your personal data for any purpose beyond what is described in this Privacy Policy without first obtaining your explicit consent.
The table below summarises the key data types we hold, the purposes for which we use them, and the legal basis for that processing.
| Data Type | Purpose | Legal Basis |
|---|---|---|
| Identity & KYC documents | Account verification, age confirmation (21+), fraud prevention | Legal obligation, legitimate interest |
| Contact details | Account communication, security alerts, support responses | Contract performance, legitimate interest |
| Financial transaction records | Payment processing, withdrawal verification, anti-money-laundering checks | Legal obligation, contract performance |
| Technical & usage data | Platform security, fraud detection, service improvement, personalised experience | Legitimate interest, consent |
4. Cookies and Tracking Technologies
br99 uses cookies and similar tracking technologies to improve the functionality, performance, and security of our platform. A cookie is a small text file stored on your device when you visit our website. Cookies help us recognise returning users, maintain login sessions, and understand how players interact with the platform.
- Essential cookies: necessary for the platform to function correctly, including session management and security tokens.
- Performance cookies: help us understand page load times, error rates, and which features are most frequently used.
- Functionality cookies: remember your preferences such as language selection and display settings to personalise your experience.
- Marketing cookies: used, with your consent, to show you relevant promotions and bonus offers tailored to your gameplay activity on br99.
5. How We Share Your Information
br99 does not sell, rent, or trade your personal information to any outside party. We share your data only in the limited circumstances described below, and always with appropriate safeguards in place.
Service providers who process data on our behalf — such as payment processors handling bKash, Nagad, Rocket, and Upay transactions, or technology partners powering our gaming infrastructure — are contractually bound to use your data only for the specific purpose of delivering their service to br99, and never for their own marketing or research purposes.
We may also disclose personal data when required by applicable law, regulation, or lawful authority. In such cases we will notify you unless we are legally prohibited from doing so.
6. Data Retention
We retain your personal information only for as long as it is necessary to fulfil the purposes set out in this Privacy Policy, including satisfying any legal, regulatory, accounting, or reporting requirements that apply to online gaming operators.
- Account data (identity, contact, KYC documents): retained for the duration of your active account plus a minimum of five years after account closure to meet anti-money-laundering obligations.
- Financial records: retained for a minimum of seven years in line with standard financial record-keeping requirements.
- Marketing preferences and consent records: retained for the period during which we are authorised to contact you, and for a reasonable period afterward to demonstrate compliance.
- Technical logs: typically retained for up to 12 months for security and fraud-detection purposes before being anonymised or deleted.
When retention is no longer required, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
7. Data Security
The security of your personal information is a top priority at br99. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption on all data transmissions, two-factor authentication options for account access, restricted internal access to sensitive player data on a need-to-know basis, and regular security audits of our platform infrastructure.
While we take every reasonable precaution to safeguard your data, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that affects your personal information, we will notify you and take all necessary remedial steps as quickly as practicable.
8. Your Rights and Choices
As a user of br99, you have meaningful rights in relation to the personal information we hold about you. We are committed to honouring these rights promptly and without undue complication. You may exercise any of the following rights by contacting our support team via email at [email protected].
- Right of access: you may request a copy of all personal information we hold about you at any time.
- Right to rectification: if any information we hold is inaccurate or incomplete, you have the right to have it corrected.
- Right to erasure: you may request that we delete your personal data, subject to any legal retention obligations we are required to fulfil.
- Right to restrict processing: in certain circumstances you may request that we limit how we use your personal data while a dispute or review is in progress.
- Right to withdraw consent: where our processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.
9. Third-Party Links and Services
Our platform integrates games and services from reputable third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you interact with these games or features, those providers may collect certain technical data (such as session IDs and game-round identifiers) in accordance with their own privacy policies. br99 is not responsible for the data practices of third-party game studios or payment processors, though we only partner with providers who meet our standards for data protection.
br99 does not host any external links in its navigation or footer. Any promotional content displayed within the platform relates exclusively to br99's own services and does not direct you to third-party websites.
10. Children and Minors
br99's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21, you must not use br99 or attempt to register an account. If we become aware that a user is under 21 years of age, we will immediately close the account, void any outstanding bets or bonuses, and securely delete all personal information associated with that account.
Parents and guardians in Bangladesh who believe their child may have accessed br99 are encouraged to contact us immediately at [email protected] so we can take prompt action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices in data protection. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the email address associated with their account.
Your continued use of br99 after any change to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.
The most current version of this Privacy Policy is always available at https://br99.lat/privacy-policy and supersedes all previous versions.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way br99 handles your personal data, our support team is available around the clock to assist you. We are committed to resolving all privacy-related queries promptly and transparently.
Please contact us by email at [email protected]. Our team typically responds within 24 hours Bangladesh Standard Time (BST, UTC+6). When submitting a data access or erasure request, please include your registered username and the email address associated with your br99 account so we can verify your identity and process your request efficiently.